Product Information and Availability

What types of medical supplies does Shopki Medical offer for aging adults and caregivers?

Shopki Medical specializes in a comprehensive range of medical supplies tailored to the needs of older adults and caregivers. Our product offerings include continence care items, diabetes management tools, memory aids, mobility aids, and wound care products. Our mission is to support aging in place and enhance the caregiving experience, providing high-quality supplies from trusted brands. For a detailed look at our product categories and to find the right solution for your needs, explore our Product Catalog.

Order Processing

How can I ensure the medical supplies I order are suitable for my needs?

We understand the importance of finding the right medical supplies for your specific needs. Shopki Medical offers detailed product descriptions and specifications on our website to help you make informed decisions. If you have questions or need further assistance, our customer service team is here to provide personalized recommendations based on your requirements. Contact us at [email protected] for expert guidance on selecting the most suitable products for yourself or your loved ones.

Payment and Insurance

Does Shopki Medical accept insurance for purchasing medical supplies?

Currently, Shopki Medical focuses on providing a seamless direct purchase experience through our e-commerce platform. We accept various forms of payment, including credit cards and PayPal, to make the buying process as easy as possible for our customers. While we do not process insurance claims directly, we recommend checking with your insurance provider to understand your coverage for medical supplies. In some cases, you may be able to submit your receipts for reimbursement. For any questions about payment options, please feel free to contact us.

Privacy and Security

How does Shopki Medical protect my privacy?

At Shopki Medical, we deeply value your trust and are committed to protecting your privacy with the utmost care. We collect only necessary information, such as your name, email, and shipping details, to process orders and enhance your shopping experience. Our website employs Secure Sockets Layer (SSL) encryption to safeguard your data during transmission, alongside physical and electronic measures to protect your information offline. We do not sell or rent your personal information to third parties. For more detailed information, please review our Privacy Policy.

What information does Shopki Medical collect, and how is it used?

We collect information that you provide directly, such as your contact and payment details, to process and communicate about your orders. Automatically collected information, like your IP address and browsing behavior, helps us improve your experience. Occasionally, we might receive additional information about you from other sources to enhance our service delivery. We use your information to fulfill orders, improve our store, communicate with you, and prevent fraud. For more about how we use your data, visit our Privacy Policy.

Shipping and Returns

How long does shipping take, and how can I track my order?

Shopki Medical aims to deliver your medical supplies within 3-5 business days. The exact delivery time can vary due to factors such as product availability and shipping location. After placing your order, you’ll receive a tracking number to monitor your package’s journey. For any shipping inquiries, please contact us at [email protected].

What is Shopki Medical’s return policy?

Your satisfaction is paramount to us. If a product doesn’t meet your expectations, our return policy facilitates hassle-free returns. Items must be in new and unused condition, with all original packaging, for eligibility. Most products can be returned within 30 days of receipt, but please note that custom-made or hygiene-sensitive items are non-returnable. Customers are responsible for return shipping costs, and a restocking fee may apply. To initiate a return, contact us at [email protected] for a Return Authorization (RA) and further instructions.


What should I do if I receive a damaged or incorrect product?

Please inspect your products upon delivery. If you find any damage or discrepancies, refuse the delivery or contact us immediately at [email protected] if the item was delivered without a signature. We prioritize your satisfaction and will guide you through the process of returning the incorrect or damaged item and arranging for a replacement or repair as swiftly as possible.

How can I contact Shopki Medical for more questions?

For any questions not covered in our FAQs, please feel free to reach out to us directly at [email protected]. Our team is dedicated to providing friendly, approachable, and professional support to ensure you receive the assistance you need.